Your Quick setup guide does tell
me to search for iKettle in the App store.
This is why I installed iKettle.
I did in fact search for Smarter as you suggested and this did
not produce any options other than iKettle.
You did not, I repeat did not mention
Smarter 3.0 so how could I follow that instruction
when you did not mention it?
Last night I used my PC to investigate
whats going on.
This did supply several Apps including
iKettle and your Smarter 3.0
The Google procedure I used allowed
me to install any of those Apps onto my mobile phone remotely,
however all but iKettle said the App was not compatible with
my phone, which it said correctly was a Samsung Galaxy Ace 2
I now suspect that the reason for
my difficulties is the phone will not install Smarter 3.0, or
if it does the App will crash or otherwise fail to run.
The reason a search for Apps as you
suggested did not give me the option of Smarter 3.0 was because
it is not compatible with my phone.
Further, if I use Googles search
facility it takes me to a browser used by Google for this purpose
and immediately comes up with the message browser not supported
by your phone
The option that does work is to not
select their Internet search option, but to use their Store search.
Clearly, their store search filters Apps to offer ONLY those
compatible with my phone.
This is confirmed when I register
the phone with Google and it then lists all the Apps but with
the note that only one is compatible with my phone ie. iKettle.
As your setup guide does ask me to
install iKettle I naturally expected it to work, but clearly
that iKettle App does not recognise my kettle, hence it comes
up with an error report.
Was this instruction to install iKettle
in your setup guide a mistake? Or was the wrong leaflet put in
You should clearly inform kettle
purchasers, say on the box in large writing, the minimum requirement
for their phone.
I can see that to specify the operating
system by name and issue might be a problem for your non-technical
staff that produces the box, but surely you have this Quick setup
Now we get to the real problem. You
say you must install the App to read detailed instructions. If
you cant load the App you cannot read those instructions.
Why on earth dont you add a
decent set of instructions in the box. A QUICK SETUP GUIDE presupposes
a SLOW version and if this is within the App it becomes a catch
What do you suggest now? Clearly
from what you have said I cannot proceed unless you get this
infernal App rewritten to work with earlier versions of Android,
Finally. Nowhere in your box is included
anything on how to use the kettle. How do I turn it on? How do
I turn it off?
I am now concerned the thing is at
risk in terms of safety. Will it come on with no water in it?